Our Guarantee to You
We promise to make it right
We know that if your order arrives with a poor quality print or a faulty or incorrect product, you won't be happy and you won't come back. That's why we stand behind our products and services and our commitment to your t-shirt wearing happiness.
If you are not satisfied with your purchase from us, simply contact us within 7 days of collection or delivery. If we've printed your order incorrectly, shipped the wrong product, or sent something faulty we promise to give you a 100% refund or replacement product.
All of our printed products are made-to-order by us, especially for you.
What we do to make it right
To ensure you get the best possible results we've put systems in place to review every order, checking for:
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Alignment: We check for those little alignment issues that can detract from the look of your printed tee. If your design looks just a little off-centre we'll fix it for you. If it's way off centre we'll think that's how you want it, but may still check with you to make sure.
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Colours: If we see something odd, like text that's a bit too light or dark on the shirt colour you've chosen, we'll check with you to make sure it is what you want.
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Image size: If your design looks silly small or stupid big for your chosen garment, we'll check that's really the effect you're after before decorating.
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Lines: Sometimes when you resize artwork the outlines can become disproportionally thick or thin. We'll review and adjust for the best printability of your overall design, checking with you first if necessary.
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Text and spelling: Errors in uncommon words, names or slang may be difficult for us to catch. If your text is hard to read or just doesn't look right, we'll give you a call.
If we do have to make corrections to your design, we'll send you an artwork proof for your approval before printing.
Please check all your product choices and designs carefully before placing your order. Call us if you need some help.
If you have questions about any aspect of design, print, or garment selection please contact us we're here to help.
In an effort to keep costs down and pass substantial savings along to our customers, we do not proof documents created by its customers prior to processing.
